Shipping policy

Shipping Policy

At Moranodesign, where smart meets beautiful, we strive to make your shopping experience smooth and reliable from checkout to delivery. This Shipping Policy outlines how we process and deliver your orders.

1. Shipping Destinations

We currently ship to the United Kingdom, United States, and Canada. Please ensure that your shipping address is complete and accurate to avoid any delays.

2. Processing Time

Orders are processed within 1–3 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking details.

3. Estimated Delivery Time

Delivery times vary depending on your location:

United Kingdom: 5–10 business days
United States: 7–12 business days
Canada: 7–14 business days

Please note that delivery times are estimates and may be affected by customs delays or courier factors beyond our control.

4. Shipping Fees

We offer free standard shipping on orders over a specified amount. Shipping costs for smaller orders will be calculated at checkout based on destination and weight.

5. Order Tracking

Once your order is shipped, you’ll receive an email with a tracking link so you can monitor the delivery progress at any time.

6. Customs and Import Taxes

Buyers are responsible for any customs duties or import taxes that may apply in their country. Moranodesign is not responsible for delays caused by customs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days at support@moranodesign.com and include your order number and photos (if applicable). We will work quickly to resolve the issue.

8. Address Errors

Please double-check your shipping information before placing your order. We are not responsible for failed deliveries due to incorrect addresses provided by the customer.

9. Contact Us

For any shipping-related questions, feel free to reach out at support@moranodesign.com.